Privacy Policy - La Molienda

Last updated: 30 September 2026.

This privacy policy explains how La Molienda processes personal data from people who visit the website, contact us, create an account, or place orders in the online store.

1. Data controller

Company name: La Base Palma S.L.
Tax ID: B16638405
Registered address: C/ Bisbe Campins, 11, bajos, 07012 Palma, Balearic Islands, Spain
Email: hola@lamolienda.es
Phone: (+34) 623 02 70 98

2. Data we may process

We may process the data you provide when you browse, contact us, register, request professional B2B access, subscribe to services, or place an order. This may include first name, last name, email, phone number, billing and shipping addresses, tax or professional details where applicable, order history, product preferences, communications with La Molienda, and technical data associated with use of the website.

Payments are processed through external payment providers. La Molienda does not store full card details; we may receive confirmations, transaction identifiers, and the information needed to manage the order, refunds, or incidents.

3. Purposes of processing

We process your data to manage orders, payments, deliveries, returns, incidents, customer accounts, subscriptions, professional requests, customer service communications, and administrative, accounting, tax, and legal obligations.

We may also process technical data to keep the site secure, prevent fraud, improve store operation, and, where applicable, send commercial communications if you requested them or if another valid legal basis applies.

4. Legal basis

The main legal bases are performance of a contract or pre-contractual steps, compliance with legal obligations, your consent where required, and La Molienda’s legitimate interest in maintaining security, answering requests, and improving its services.

5. Recipients and processors

We may share data with providers that help us deliver the service, such as web hosting, technical maintenance, payment gateways, logistics, couriers, communication tools, administrative advisers, or services connected to WooCommerce. These providers may only process data according to our instructions and applicable law.

We may also share data with public authorities, courts, banks, or other third parties when legally required or when necessary to manage an operation requested by the customer.

6. International transfers

If any provider processes data outside the European Economic Area, we will seek to ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other mechanisms recognized by data protection law.

7. Retention periods

We will keep data for as long as necessary to fulfil the purpose for which it was collected. Data linked to orders, invoicing, and legal obligations will be retained for the periods required by applicable law. Data based on consent will be kept until you withdraw that consent or request erasure, unless another legal basis requires retention.

8. User rights

You may request access, rectification, erasure, objection, restriction of processing, and portability of your data, and you may withdraw consent when processing is based on consent. To exercise these rights, write to hola@lamolienda.es, stating the right you wish to exercise and the information needed to identify you.

If you believe the processing does not comply with the law, you may also file a complaint with the Spanish Data Protection Agency.

9. Cookies and similar technologies

The site uses technical cookies required for WordPress, WooCommerce, WPML, Wordfence, customer accounts, the cart, checkout, payments, and security to work. These cookies do not require prior consent because they are needed to provide the requested service.

Card payments are processed through Stripe. Stripe may use cookies or equivalent technologies during the cart, checkout, or payment flow to prevent fraud, process the transaction, and keep the service secure.

Analytics, marketing, or attribution cookies are only enabled if you give consent. When you accept this category, WooCommerce may use attribution cookies such as sbjs_* to measure the origin of visits, campaigns, and orders. If you reject or withdraw consent, these cookies are not enabled and are removed where possible.

Google Maps

Our coffee shop pages offer Google Maps to show each location and help you plan your visit. Maps load only with your consent: when you accept all, enable “External content – Google Maps” in Cookie settings, or click “Load Google Maps” for that map during the current visit.

Loading a map connects your browser to Google and sends your IP address and technical browser data. Google may use cookies or similar technologies and, depending on your settings, associate activity with your Google account. Data may be processed outside the European Economic Area. Information about processing purposes, retention periods and transfer safeguards is available in Google’s privacy policy.

You can withdraw stored consent through Cookie settings in the footer; this disables maps loaded on this website and prevents subsequent automatic loading. We cannot remove cookies or data already received by Google from this website. Without enabling maps, you can still view addresses and opening hours; external Google Maps links take you to Google only when you click them.

You can accept, reject, or change your choice at any time using the cookie settings link in the footer. Your choice is stored in a necessary first-party cookie (lamolienda_cookie_consent) for up to 24 months.

10. Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure. No system is completely secure, so we recommend using strong passwords and keeping login credentials confidential.

11. Changes to this policy

La Molienda may update this policy to reflect legal, technical, or operational changes. The current version will be the one published on this page.